Last updated: 1 August 2026
The short version
Because every product in this store is an instant digital download, sales are final once your files have been made available to you. You confirm this at checkout before paying.
If something is wrong with your files, we will always put it right.
Why sales are final
EU consumer law gives you a fourteen-day right of withdrawal on most distance purchases. That right does not apply to digital content delivered immediately, where you have expressly consented to immediate delivery and acknowledged that you lose your right of withdrawal.
At checkout you are asked to tick a box confirming exactly that. Once you have confirmed and your download link has been issued, we cannot offer a refund simply because you changed your mind.
We ask for that confirmation because a digital file cannot be returned. Once it has been delivered, you keep it.
When we will refund you
We will refund you in full if:
- Your files are corrupted, incomplete, or will not open, and we cannot supply working replacements
- You received a different set from the one you ordered, and we cannot supply the correct one
- You were charged more than once for the same order
- We cancelled your order after payment
In these cases, contact us at hello@aurelarts.com within [30] days of purchase with your order number and a description of the problem. We will normally respond within two working days.
Refunds are issued to the original payment method. Depending on your bank or card issuer, it can take up to ten working days for the money to appear.
What we cannot refund
We are not able to refund a purchase because:
- You changed your mind after downloading
- You bought the wrong set by mistake and have already downloaded it
- A design does not look the way you expected on your particular screen
- You are unable to download the files due to a problem with your own device, storage, or internet connection — although we will always try to help you resolve it
Files that will not download
If your link does not work or has expired, email us at hello@aurelarts.com with your order number and we will send you a new one. There is no charge for this.